CMO Group

CMO Group

PAIA Manual

Promotion of Access to Information Act (PAIA) Manual

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) for CMO Group entities that process information in or in connection with South Africa, including CMO South Africa.

It should be read together with our POPIA Privacy Notice.

Last updated: August 2026

1. Purpose of this manual

PAIA gives effect to the constitutional right of access to information. This manual helps requesters understand:

  • What records CMO holds
  • Which records are automatically available
  • How to request access to other records
  • Grounds on which a request may be refused
  • Remedies available if a request is refused

2. Company and contact details

CMO INTERNATIONAL (Group headquarters) Fourth Floor, Ebene Mews, 57 Cybercity, Ebene 72201, Mauritius Email: info@cmogroup.io Website: https://cmogroup.io

CMO South Africa (regional operations) Contact person: Cherona Dannhauser, Country Managing Director Email: cherona@cmogroup.io Phone: +27 82 872 7345

Information requests

3. Guide on how to use PAIA

The Information Regulator has published a guide on how to use PAIA. Copies and further information are available from:

Information Regulator (South Africa) Website: https://inforegulator.org.za

4. Records automatically available

The following information is generally available without a formal PAIA request:

  • Information published on cmogroup.io (including product overviews, values, and contact details)
  • This PAIA Manual and the POPIA Privacy Notice
  • Publicly filed or published company information required by law (where applicable)

5. Categories of records that may be requested

Subject to PAIA grounds for refusal, records may fall into categories such as:

  • Corporate / governance: constitutional documents, policies, board or management records (where held)
  • Finance: invoices, accounts, tax and banking records
  • Human resources: employment contracts, leave, payroll (where held)
  • Operations / clients: contracts, project and compliance-related working papers
  • Information technology: system logs, security records
  • Marketing / communications: website content, correspondence with enquirers

This list is indicative only. Availability depends on whether the record exists, legal restrictions, and PAIA exemptions.

6. Records available in terms of other legislation

CMO may hold records required under legislation applicable to its operations (examples may include companies, tax, employment, and data-protection laws). Access remains subject to PAIA and any other applicable statute.

7. How to request access

1. Use the prescribed Form 2 (Request for Access to Record) published by the Information Regulator, or a substantially complete written request that includes the same particulars. 2. Send the request to info@cmogroup.io with subject “PAIA request”, and enough detail to identify the requester and the record. 3. Provide proof of identity where reasonably required. 4. Pay any prescribed request fee when requested.

We will acknowledge receipt and respond within the time frames set by PAIA (generally 30 days, which may be extended once for a further 30 days in the circumstances allowed by the Act).

8. Fees

Prescribed fees under PAIA (request fees, access fees for reproduction and search time) may apply. Fee schedules are published by the Information Regulator. We will inform you of any payable fees before providing access where required.

9. Grounds for refusal

Access may be refused on grounds set out in PAIA, including (where applicable) protection of:

  • Privacy of a third party who is a natural person
  • Commercial information of a third party or of CMO
  • Confidential information of third parties
  • Safety of individuals and property
  • Privileged legal communications
  • Research information
  • Other grounds listed in Chapters 4 of Part 2 / Part 3 of PAIA (as applicable to private bodies)

10. Remedies

If a request is refused or not answered in time, you may:

  • Lodge an internal appeal where the Act provides for one
  • Apply to court for appropriate relief
  • Approach the Information Regulator for assistance

See https://inforegulator.org.za for current processes.

11. Related notices

How we process personal information on this website is described in our POPIA Privacy Notice.

For Thailand PDPA and other regional notices (Malaysia, Vietnam, Namibia, East Africa), see PDPA & Regional Data Protection.

12. Availability of this manual

This manual is available on cmogroup.io and may be inspected or requested by email from info@cmogroup.io.

Changes

We may update this manual from time to time. The “Last updated” date above will change when we do.

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